Believe us!! A customer visiting this page is really a sad moment for Herbkart.com. You visiting this page indicates us about something wrong has been done on our part. Don’t worry, we are always here to help.
Return & Refund Policy
To raise a refund request customer can email us at RR@HERBKART.COM within 7 days from the date of delivery. Refund request can be raised over email only once the products have been delivered to the customer and any of the below mentioned issue has been faced by the customer. Your email must contain the following cases headings as Email Subject and the necessary details to help us in processing your refund request at the earliest.

A. In case you have received a wrong product – Email us:

  • Name of the product
  • Order number
  • Detailed description of the condition of the product you have received
  • Images of the products received (item name to be clearly visible)
  • Invoice copy

B. In case you have received a damaged product/damaged in transit – Email us:

  • Name of the product
  • Order number
  • Detailed description of the condition of the product you have received
  • Images of the products received (item name to be clearly visible)
  • Images of defective / damaged part of the product
  • Product tag
  • Invoice copy

C. Received an expired product – Email us:

  • Name of the product
  • Order number
  • Detailed description of the condition of the product you have received
  • Images of the products received (item name to be clearly visible)
  • Images of the expired product received (item name and expiry date to be clearly visible)
  • Invoice copy

D. Received an incomplete order – Email us:

  • Name of the product
  • Order number
  • Detailed description of the condition of the product you have received
  • Images of the other products received (item name to be clearly visible)
  • Packaging box image
  • Invoice copy
Your email must contain the above mentioned details as per the respective cases for further processing by Herbkart.com We will revert to your return requests within 24-48 hours. We will also notify you over email regarding the refund initiation for your return requests. The refunds are usually processed within 7-10 working days from the date of initiation by the payment gateway.

Orders once placed with Herbkart.com cannot be cancelled.

Customer is eligible to receive full refund for the orders which are not fulfilled by the respective seller.

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